Last updated: 28 March 2026
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work more efficiently, to remember your preferences, and to provide information to website owners about how visitors use their site.
Cookies can be “session cookies” (deleted when you close your browser) or “persistent cookies” (which remain on your device for a set period or until you delete them). They can be set by the website you are visiting (“first-party cookies”) or by other services running content on that page (“third-party cookies”).
Under the UK ePrivacy Directive and UK GDPR, we are required to obtain your consent before placing any non-essential cookies on your device.
Essential cookies are strictly necessary for the website and client portal to function. They cannot be disabled as the site would not work without them. These cookies do not collect any personally identifiable information for marketing purposes.
| Cookie Name | Purpose | Duration |
|---|---|---|
lb_theme |
Stores your chosen colour theme preference (light, dark, or system) | 1 year |
lb_consent |
Records your cookie consent choices so you are not asked again on every visit | 1 year |
PHPSESSID |
Session identifier for the client portal — maintains your logged-in state | Session |
csrf_token |
Cross-site request forgery protection for form submissions in the client portal | Session |
We use Google Analytics to understand how visitors interact with our website. This helps us improve the user experience, identify popular content, and measure the effectiveness of our pages. These cookies are only set if you have given your consent via the cookie banner.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
_ga |
Google Analytics | Distinguishes unique users by assigning a randomly generated number as a client identifier | 2 years |
_ga_* |
Google Analytics | Used to persist session state for Google Analytics 4 | 2 years |
_gid |
Google Analytics | Distinguishes users; used to throttle request rate | 24 hours |
We use Chatwoot to provide live chat support on our website. Chatwoot sets cookies to identify your chat session and provide a consistent support experience. These cookies are only active if you have consented to their use.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
cw_d |
Chatwoot | Stores a unique device identifier to link chat conversations across sessions | 1 year |
cw_user_* |
Chatwoot | Stores your contact identity if you have provided it during a chat session | 1 year |
You can change your cookie preferences at any time. There are two ways to do this:
Links to cookie management instructions for common browsers:
Some cookies on our site are set by third-party services we use. These third parties have their own privacy and cookie policies which govern how they use the data collected:
We do not use cookies for advertising or remarketing purposes on our website.
We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by updating the “Last updated” date at the top of this page.
We encourage you to review this policy periodically to stay informed about how we use cookies.
If you have any questions about our use of cookies, please contact us:
lbreeze Limited
Email: hello@lbreeze.com
Phone: 020 4587 5787
Support tickets: dash.lbreeze.com/tickets/new