Overview
Services may be suspended if invoices remain unpaid or if there are other issues affecting your account. This article explains common suspension reasons, what to expect, and how to restore service.
Common reasons for suspension
- Overdue invoices past the due date and grace period.
- Serious policy or terms of service violations.
- Security or abuse concerns requiring temporary action.
What happens when a service is suspended
During suspension, affected services may be partially or fully unavailable. You can still log in to the lbreeze Client Area to review invoices, update details, and resolve outstanding issues.
How to reactivate a suspended service
- Log in to the lbreeze Client Area.
- Go to Billing → My Invoices and locate any unpaid or overdue invoices.
- Pay the outstanding invoices using your preferred payment method.
- In most cases, services are reactivated automatically after payment is confirmed.
When to contact support
If your service remains suspended after payment, or if you believe it was suspended in error, please open a support ticket from the Client Area with relevant details.