Service Level Agreement

Uptime commitment

We target 99.9% uptime per calendar month for all production hosting plans.

What counts as downtime

Unscheduled service interruption affecting your account, measured from our monitoring system at one-minute resolution. Scheduled maintenance with 48h notice does not count.

Credits

If monthly uptime drops below 99.9%, you may request a credit equal to a percentage of that month's hosting fee:

• 99.0–99.89% → 10%
• 95.0–98.99% → 25%
• Below 95% → 50%

How to claim

Open a ticket within 30 days of the incident with the affected service id.