Refund Policy

1. 30-Day Money-Back Guarantee

We stand behind the quality of our services. If you are not completely satisfied with your hosting plan, you may request a full refund within the first 30 days of your initial purchase — no questions asked.

The 30-day period begins on the date your service is activated. Refund requests must be submitted before the 30-day window expires; we are unable to process retrospective requests after this period.

The money-back guarantee applies to first-time purchases of eligible hosting plans only. It is not available on renewals or upgrades to an existing plan.

2. What Is Covered

The following services are eligible for a full refund under the 30-day money-back guarantee:

• Shared web hosting plans (all tiers)
• WordPress hosting plans
• Joomla hosting plans
• Node.js hosting plans

Eligible refunds will be returned to your original payment method via Stripe. Please allow up to 5–10 business days for the funds to appear in your account, depending on your bank or card provider.

3. What Is Not Covered

The following products and services are explicitly excluded from the 30-day money-back guarantee and are non-refundable:

• Domain name registrations, renewals, and transfers — domain costs are paid directly to the registry on your behalf and cannot be recovered
• SSL certificates — once issued, SSL certificates cannot be refunded
• Setup fees — where applicable, one-time setup fees are non-refundable
• Services used for more than 30 days — the guarantee applies to initial purchases only and expires after 30 days
• Accounts suspended or terminated for policy violations — refunds will not be issued where an account has been terminated due to breaches of our Acceptable Use Policy or Terms of Service
• Add-on services and third-party products purchased through the client portal that are provided by external vendors

4. How to Request a Refund

To request a refund within the 30-day window, please use one of the following methods:

1. Open a support ticket at dash.lbreeze.com/tickets/new with the subject “Refund Request”
2. Email us at hello@lbreeze.com with your account details and the service you wish to cancel

Please include your registered email address and order/invoice number to help us process your request promptly. Once approved, your service will be cancelled and the refund issued to your original payment method. Allow 5–10 business days for the refund to appear.

5. Cancellation Without Refund

After the 30-day money-back period has elapsed, you may still cancel your service at any time via your client portal at dash.lbreeze.com. However, no partial refunds will be issued for unused time remaining in a billing period.

Your service will remain active and fully functional until the end of the current billing cycle, after which it will be deactivated and data removed in accordance with our data retention policy.

6. Chargebacks

If you have a billing concern or believe you have been charged in error, please contact us directly before raising a dispute with your bank or card provider. We will do our best to resolve the issue quickly and fairly.

Initiating a chargeback or payment dispute without first contacting us may result in immediate suspension of your account pending investigation. Accounts subject to fraudulent chargebacks may be permanently terminated.

7. Contact

For refund requests or billing enquiries, please get in touch: