Your community now answers questions, collects ideas, keeps answers current and tells you what your customers are saying.
Added
- Questions with accepted answers. In a Questions category the asker, a moderator or staff marks the answer that solved it. It appears right under the question with a Solved mark, lists can show only unsolved questions, and the person who answered earns reputation. Members vote answers up or down, and the best answers come first.
- An ideas board with votes and statuses. In an Ideas category every topic is an idea. Members vote once each, and you set a status (planned, in progress, shipped, declined) with a note and the version it shipped in. Everyone who voted hears about it. Any discussion can be proposed as an idea in one click.
- Answers stay accurate as your product changes. Topics can name the product and version they are about. When you release a new version, older answers are marked "may be out of date" until someone confirms they still work.
- Turn solved threads into docs. Publish a solved question as an article at /docs, filled in from the question and the accepted answer and crediting the member who answered. Articles appear in search and in the sitemap.
- Similar topics while writing, tags, and better search. While someone types a title, the forum shows similar topics, solved ones first, so they find the answer, or the idea to vote for, before posting a duplicate. Topics take up to three tags. Search ranks solved topics higher, highlights matches, and filters by category, tag, product and solved state.
- Reports and moderators per category. Members report posts for spam, abuse or being off-topic. Moderators work one queue: hide the post, dismiss the report or warn the author. A post reported by three trusted members is hidden until someone reviews it. Each category can have its own moderators, who can pin, lock, edit and solve there.
- Watch topics and categories. Watch a topic to hear about every reply, or mute it to hear nothing. Watch a category to hear about every new topic. You start watching what you post in. Each kind of notification has its own on-site and email switch.
- Webhooks and a member activity API. Send signed events (new topics and posts, solved questions, idea votes and statuses, reports, new articles, new members) to any address, with retries and a delivery log. A CRM can read a member's community activity and mood with an API token.
- Connect Zephyr. With the Zephyr connector, ideas become feature requests with votes counted once and statuses coming back from Zephyr, staff open support tickets from a topic, and the customer record can show community activity. The forum works fully without it.
- Weekly insight from your community. With an AI provider set, admins get a weekly digest per product: satisfaction trend, top requests, pain points and new issues. Every item links the topics it came from, and anything the conversations do not support is left out. You also see similar requests grouped together and members who sound unhappy. A monthly budget keeps AI costs in check.
- Thread summaries. When an AI provider is set, members can get a short summary of a long thread. It is saved and refreshed as the thread grows.
- Your own Terms, Privacy and logo. Write your Terms of Service and Privacy Policy in Admin → Legal, and upload your logo in Admin → Branding.
Changed
- Long topics are split into pages of 30 posts. Links to a single post open the right page.
- Removed posts can be restored. Members see [removed] in their place, and moderators can still see and restore them.
Fixed
- Editing a post works on new installs.
- Sign-in pages no longer promise email sign-in before email is set up.
- Smaller fixes. The home page uses the description from Admin → SEO. Members without a username no longer show a placeholder handle. The footer wraps neatly at medium widths. Only admins see the build version. The choice of who can join is in one place (Security). Hero chips are easier to read in light mode. Checkbox lists such as tags and webhook events save every choice. Old versions are cleaned up after an update, keeping the running one and the two before it.
Upgrading
After the update, open Admin → Categories and set each category's kind: Questions for help, Ideas for feedback, Announcements for news. Add your products and versions in Admin → Products, and tags in Admin → Tags. Webhooks, Connectors (Zephyr), Insights and Legal are new pages in Admin. Every feature is optional; the forum works as before until you turn something on.
Why
Questions get a marked answer that stays accurate as your product changes. Ideas get votes and a status that voters hear about. Moderation spreads across your team. You see what customers ask for each week, backed by the conversations themselves.