Download your data or delete your account

You can download everything lbreeze holds about your account, or delete the account, from your client area. Both are under Data & privacy in the menu. Only the account holder sees this page.

Download your data

1. In your client area, select Data & privacy.
2. Under Download my data, select Request export.

The file usually takes a few minutes to prepare. We email you when it is ready, and a Download link appears in the list on the same page. The download works while you are signed in, for 7 days.

The file covers your profile, addresses, orders, invoices, payments, services, domains, support tickets, chats and sign-in history.

If a request still says it is preparing after an hour, the page says it is taking longer than expected. Contact support and quote the time of the request. If a request fails, request a new export.

Before you delete your account

Deleting your account cannot be undone, and afterwards you cannot sign in. Before you start:

• Download your data, as above, if you want a copy.
• Cancel the services you no longer need. See Cancel a service.
• Take a copy of your website files, databases and email from your control panel.
• Pay anything you still owe.

Delete your account

1. In your client area, select Data & privacy.
2. Under Delete my account, select Delete my account….
3. Type DELETE in the Confirmation box.
4. Enter Your password. If you sign in without a password, leave it empty; you may be asked to sign in again first.
5. Select Delete permanently.

You are signed out everywhere and returned to the sign-in page.

What deleting does

• Your personal details are removed or anonymised: your name, email address, phone number, addresses and similar details.
• Every subscription stops renewing, and automatic payments are switched off.
• Your saved cards are removed, so nothing can be charged to them.

What is kept

lbreeze keeps what the law requires or allows:

• invoices and tax records;
• what you agreed to or signed, and when;
• your conversations with support, with your name, email address and phone number taken out of them.

Related

• Cancel a service
• Turn on two-factor sign-in and check your sign-in history
• Find your way round your client area