Pay an invoice, save a card and turn on auto-pay

Find and pay your invoices, keep a card on file, and choose which renewals are charged to it automatically.

Everything to do with paying lbreeze is under Billing in your client area. This article covers finding an invoice, paying it, saving a card, and having renewals charged automatically.

Find an invoice

In your client area, select Billing.
Select the Invoices tab.
Use All, Unpaid, Overdue or Paid to filter the list, then open the invoice you want.

The invoice shows each item with its tax, what has been paid, what is due and the date it is payable by. Select Download PDF for a copy.

Pay an invoice

Open the invoice.
Select the Pay button. It shows the amount due.
Complete the payment on the secure payment page. You come back to the invoice when you finish.

If you have a saved card, the button names the card and its last four digits, and charges that card straight away. Select Use another method to pay a different way.

If your bank asks you to confirm the payment, you are sent to do that. A payment by bank account takes a few working days to arrive; the invoice shows paid when it does.

If an invoice shows a How to pay box instead of a Pay button, follow the instructions in it and quote the invoice number as your payment reference.

Pay with account credit

If you have account credit, select Pay with credit on the invoice, enter the amount to apply and select Apply credit. Anything left after the credit still needs paying.

To add credit, go to Billing, then Credit, select Add funds, enter an amount and select Continue to payment.

Save a card

Go to Billing, then Payment methods.
Select Add card.
Enter your card details and select Save payment method.

Your card details go to the payment provider; lbreeze does not see or store the full card number. With more than one card saved, select Make default on the one you want charged first. Remove a card with the bin button next to it.

Good to know: saving a card needs lbreeze to be taking card payments online. Add bank account appears next to Add card only when payment by bank account is available.

Have renewals charged automatically

Saving a card does not by itself pay your renewals. Each subscription has two separate switches:

Auto-renew raises the next invoice.
Auto-pay charges your default saved card when that invoice falls due.

To change them:

Go to Billing, then Subscriptions.
Under Recurring subscriptions, tick or untick Auto-pay on each service.
Domains and software licences have their own Auto-pay box under Domains and software. A domain or licence set not to renew is never charged.

Good to know: auto-pay only takes a payment when lbreeze has automatic card payments switched on, and only from a saved card. If a renewal invoice is still unpaid after its due date, pay it from the invoice yourself.

Ask for a refund

On a paid invoice, select Request refund, enter the amount and a short reason, then select Submit request. A member of staff reviews every refund request, and you see the decision under Billing, then Refunds.

Was this helpful?

Still stuck? Contact support.