What happens when an invoice is overdue
The reminders, suspension and termination that follow an unpaid invoice, and how paying brings a suspended service back.
If an invoice is not paid by its due date, a series of steps starts: reminders first, then suspension, then termination. This article explains the default timetable and how to stop it.
The default timetable
Once the due date has passed, the invoice is marked overdue. Then, counting days after the due date:
| When | What happens |
|---|---|
| Day 1 | First reminder email |
| Day 3 | Second reminder email |
| Day 7 | Third reminder email |
| More than 7 days overdue | The services the invoice pays for are suspended |
| More than 21 days overdue | Those services are terminated |
These are the default days. lbreeze can set different ones.
Termination ends the service. Do not let an invoice reach that point if you want to keep the service.
Good to know: if lbreeze charges a late payment fee, it arrives as a separate invoice, named as a late payment fee for the overdue invoice.
See what is overdue
- Your Dashboard shows the number of overdue invoices. Select it to see them.
- Under Billing, the Overview tab shows a warning when anything is overdue. Select View overdue to list them.
- Under Billing, then Invoices, select the Overdue filter.
Pay an overdue invoice
- Open the overdue invoice.
- Select the Pay button, or follow the How to pay instructions if the invoice shows them.
- If you have account credit, you can also use Pay with credit.
Getting a suspended service back
Paying lifts a suspension automatically. You do not need to contact support.
Pay every overdue invoice, not just one: a hosting service's suspension is lifted only once nothing else on your account is past its due date.
Good to know: this applies to suspensions caused by unpaid invoices. A service suspended for any other reason stays suspended until the support team looks at it.
If you cannot pay yet
Open a support ticket before the suspension date. lbreeze can pause the reminders and suspension on an invoice while a question about it is sorted out.
Avoid it next time
- Save a card under Billing, then Payment methods.
- Under Billing, then Subscriptions, tick Auto-pay on the services you want charged automatically.
- Keep an eye on Upcoming renewals on the Billing overview, which lists what renews in the next 30 days.
Related
More in Billing and account
- Find your way round your client area
Where to find your services, invoices, domains, support tickets and account settings in your lbreeze client area.
- Turn on two-factor sign-in and check your sign-in history
Protect your client area with a code from an authenticator app or by email, and see where and when your account was signed in to.
- Pay an invoice, save a card and turn on auto-pay
Find and pay your invoices, keep a card on file, and choose which renewals are charged to it automatically.
- Upgrade or downgrade your plan
Move a hosting service or a server to a bigger or smaller plan, see exactly what it costs before you commit, and know when the change happens.