Legal
Last updated: 21 September 2026
Everything that governs your relationship with lbreeze, in one place. If you are looking for the short answer to a specific question, the summaries below say which document to open.
Who you are contracting with
LBREEZE LIMITED
Registered in England and Wales, company number 15422629
VAT registration number GB459529447
Registered office: 83 Second Avenue, London E12 6EN, United Kingdom
Prices quoted on this site exclude VAT. VAT is added at the rate applicable to you and shown on your invoice.
| Purpose | Contact |
|---|---|
| Contractual notices, disputes, legal correspondence | legal@lbreeze.com |
| Data protection, privacy requests, subject access | privacy@lbreeze.com |
| Abuse, network attacks, unlawful content | abuse@lbreeze.com |
| Support, faults, service requests | support@lbreeze.com |
| Billing, invoices, refunds | billing@lbreeze.com |
The documents
Terms of Service — the master agreement. What we supply, what you pay, how billing and renewals work, when either side can suspend or terminate, how liability is limited, and how disputes are handled. Every other document on this page sits underneath it.
Privacy Policy — what personal data we collect about you as our customer, why, on what lawful basis, who we share it with, how long we keep it, and how to exercise your rights. Also explains the boundary: data inside your own servers is yours, not ours.
Cookie Policy — every cookie our sites set, what each one does, how long it lasts, and how to change your choices.
Acceptable Use Policy — what may not be done with our services, how to report abuse, and what we do when the policy is broken.
Service Level Agreement — the availability we commit to, how it is measured, what is excluded, what service credits you can claim and how, and our support hours and response targets.
Refund and Cancellation Policy — how to cancel, when money comes back, and your statutory 14-day cancellation right if you are a consumer.
End User Licence Agreement — the terms on which you run our software on your own machines: the licence granted, what it does not permit, how updates and licence-key verification work, and what happens when a licence lapses.
Quick answers
Can I cancel and get my money back? If you are a consumer, you have 14 days, with the detail in the Refund and Cancellation Policy. Whoever you are, we refund in full if we could not provision what you paid for, if we billed you in error, or if we materially change a service and you would rather leave.
Who owns my data? You do. We hold it to provide the service and for the retention periods in the Privacy Policy, and we delete it after that.
Do you read what is on my server? No. We do not access the contents of your instances except where you ask us to or the law requires it.
Are your prices inclusive of VAT? No. Every price on this site is quoted excluding VAT, which is added at the rate applicable to you at checkout and shown on your invoice.
Something on your network is attacking me. Send the details to abuse@lbreeze.com. We acknowledge within one working day and act faster than that where an attack is in progress.
I want a signed data processing agreement for my compliance file. Ask at privacy@lbreeze.com and we will sign and return one.
Changes
We publish the date each document was last updated at the top of it. Where a change materially affects your rights, we email account holders at least 30 days before it takes effect. Previous versions are available from legal@lbreeze.com on request.