Domain and SSL Reseller Terms

These terms apply when you register, renew or transfer a domain name, or order a TLS certificate, through LBREEZE LIMITED. They form part of our Terms of Service.

1. Our role

We are a reseller, not a registry and not a certificate authority. Your domain is registered through an accredited registrar, and your certificate is issued by a certificate authority. We take your order, submit it, and manage the lifecycle on your behalf.

That means three parties' rules apply to your domain: ours, the registrar's, and the registry's for the extension you chose. By ordering through us you also agree to the registrar and registry terms for that extension, and to the certificate authority's subscriber agreement for a certificate. Those terms can change without us being consulted. We will tell you where to find the current versions before you order, and again on request.

Where a registry or a certificate authority requires something of you directly, we will pass it on, but we cannot waive it or negotiate it on your behalf.

2. Registration is not guaranteed until it completes

An availability check is a snapshot, not a reservation. A name shown as available can be taken between the check and the submission, and a registry can reject an application for reasons including a pre-registration phase, a restriction on the extension, a trade mark claim, or a failed eligibility test.

If an application fails, we refund the fee in full. We are not liable for the loss of a name you wanted, for the cost of a name bought elsewhere instead, or for any consequence of not obtaining it.

Some extensions have eligibility rules: residence or presence in a country, membership of a profession, or a registered trade mark. Meeting them is your responsibility. A registry that later finds you ineligible can cancel the domain, and no refund is available from us when it does.

3. Registrant details must be accurate

You must give complete and accurate registrant, administrative, technical and billing contact details, and keep them up to date throughout the registration. This is not our preference, it is a registry requirement, and under ICANN policy for generic extensions a wilfully inaccurate record, or a failure to respond to a verification request, is grounds for suspension or cancellation.

Some registries verify contact details by email after registration. If you do not click the verification link within the stated period, the domain will be suspended until you do. We will forward those messages and chase you, but we cannot verify on your behalf.

What is published about you varies by extension. Section 8 of our Privacy Policy explains this, including that some registries publish less for individuals than for organisations. Where a privacy or proxy service is available for your extension we will tell you, and using one does not remove your obligation to give us accurate details.

4. Renewals and expiry

Domains renew automatically by default. We will attempt to take payment ahead of the expiry date and will email you before we do. Keep a working payment method on file and keep your email address current; a renewal that fails because of a declined card or an undelivered notice is not a failure on our part.

If you do not want a domain to renew, turn auto-renewal off in your account before the expiry date. Turning it off means the domain will expire, which is irreversible once the registry has released it.

After expiry, most extensions run a grace period in which renewal is still possible at the normal price, then a redemption period in which restoration is possible at a substantially higher fee set by the registry, and then the name is released and anyone may register it. The lengths and fees are set by each registry, not by us, and we will quote the redemption fee before doing anything that incurs it. We are not obliged to renew, redeem or back-order a domain on your behalf, and we do not guarantee recovery of an expired name.

5. Transfers

Transferring to us. You will need the authorisation code from your current registrar and the domain must be unlocked. Registry rules generally prevent a transfer within 60 days of registration or of a previous transfer. Most transfers also add a year to the registration, which is charged.

Transferring away. You may transfer a domain to another provider at any time, subject to registry rules, provided your account has no unpaid invoices. We will give you the authorisation code and unlock the domain on request, without charge and without delay. We will not hold a domain hostage over a billing dispute about a different service.

Changing registrant. A change of registrant on many extensions requires confirmation from both the old and new registrant, and can trigger a 60-day transfer lock. Plan around it rather than being surprised by it.

6. Disputes over a name

Registering a domain does not give you the right to use it. Trade mark, passing off and other rights are yours to check before you register.

Generic extensions are subject to the Uniform Domain-Name Dispute-Resolution Policy, .uk names to Nominet's Dispute Resolution Service, and other extensions to their own equivalents. If a complaint is brought, we will forward it to you promptly and comply with whatever the dispute provider or a court directs, including transferring or cancelling the name. We are not a party to those proceedings, we do not represent you in them, and we cannot advise you on them. No refund is due for a domain lost in a dispute.

7. Certificates

Certificates are issued by a certificate authority after it has validated control of the domain, and for organisation or extended validation, the identity of the organisation. Validation is the authority's process, not ours, and it can take from minutes to several days. You must complete the validation steps we forward to you; an order that stalls because a validation email was not actioned or a DNS record was not created is not a delay we can shorten.

Issued certificates are logged to public Certificate Transparency logs. That is a requirement of the ecosystem, and it means the domain names in a certificate become public, including any internal-looking hostname you include. Choose the names accordingly.

We will attempt to renew certificates ahead of expiry where the plan includes renewal, but responsibility for installing a renewed certificate is yours unless you have bought a managed service. Where a certificate authority revokes a certificate under its own policy, including for a compromised key or an industry-wide mass revocation event, we will reissue as quickly as the authority allows, and neither the revocation nor the reissue timetable is within our control.

8. Fees and refunds

Domain and certificate fees are non-refundable once the registration, renewal, transfer or issuance has completed, because the money has gone to a third party we cannot recover it from. Section 2 of the Refund and Cancellation Policy explains how this interacts with a consumer's statutory 14-day right, and how the express request at checkout works.

Registry and authority prices change, sometimes at short notice and sometimes steeply for a single extension. We pass those changes through at the next renewal and will tell you the new price before taking payment. If you do not want to renew at the new price, turn auto-renewal off before the renewal date.

9. Suspension and our own obligations

We may suspend or cancel a domain or certificate where a registry, registrar, certificate authority, court or competent authority requires it, where the registration data is inaccurate and not corrected, or where the domain is being used in breach of our Acceptable Use Policy. We will tell you what has happened and why as soon as we are permitted to.

If our own registrar accreditation or reseller agreement ends, we will give you as much notice as we can and will help you transfer your domains to another provider. Your names are yours; our role is to get them somewhere safe.

10. Changes to these terms

We may change these terms, particularly to reflect changes imposed by registries, registrars, ICANN, Nominet or certificate authorities. Where a change materially affects your rights and is within our control, we will give at least 30 days' notice. Where it is imposed on us at shorter notice, we will pass it on as soon as we receive it. The current version is always at lbreeze.com/legal/domains-ssl with the date it was last updated.